£30 Compo plan for Severn Trent Customers

£30 Compo plan for Severn Trent Customers

Severn Trent will be paying compensation to any customers who were without water for more than 15 hours as a result of the major pipe burst in Telford on Sunday.

The payment of £30, which is roughly the same as having a month free on the average combined water and waste bill, will be deducted automatically so customers don’t need to do anything.

Sarah Bentley, Chief Customer Officer at Severn Trent, said: “I’m so sorry and want to apologise to everyone affected by the burst pipe and also to thank everyone for their patience while we got water supplies back to normal.

“During the last three days we’ve had huge support from local people, businesses, councillors and the emergency services as we worked hard to get the water back on for everyone, and there’s been a fantastic community spirit around the area.

“Whether it was food delivered to our engineers who were working on the repair from local cafes and takeaways or volunteers coming forward to help at our collection points – your support has been absolutely amazing and we can’t thank you enough.

“We will be compensating the people and families who were without water for 15 hours or more with a deduction from their bill and, once again, we’d like to say how sorry we are for the inconvenience that’s been caused this week.”

Homes and businesses in the south of Telford and in the Much Wenlock area were left without water after the 21-inch pipe burst near to the A442 in the early hours of Sunday morning. The burst blew a 7ft hole in the pipe which was buried 13ft below the ground. Engineers worked around the clock for two days, and through very difficult weather conditions, to get it repaired as quickly as possible.

Several water bottle collection points were set up around the area manned by Severn Trent volunteers who dished out more than half a million litres of water. The company also hand-delivered water to vulnerable customers and used a fleet of 25 tankers day and night to get water back into people’s taps.

The majority of customers were back on supply on Tuesday, although there were some intermittent issues throughout the day.

Customers who will be receiving compensation do not need to do anything and they will receive a confirmation letter by the end of October.

24 thoughts on “£30 Compo plan for Severn Trent Customers

  • September 27, 2017 at 3:30 pm
    Permalink

    Elaine Brown

    Reply
  • September 27, 2017 at 3:31 pm
    Permalink

    Chrissy Ferguson

    Reply
  • September 27, 2017 at 3:31 pm
    Permalink

    Louise Crichton

    Reply
  • September 27, 2017 at 3:32 pm
    Permalink

    Kelly Griffin

    Reply
  • September 27, 2017 at 3:33 pm
    Permalink

    Lynette and Katie x

    Reply
  • September 27, 2017 at 3:35 pm
    Permalink

    Simon Weekes tell ur mom xx

    Reply
  • September 27, 2017 at 3:38 pm
    Permalink

    Dion – Don’t spend it all at once!!!

    Reply
  • September 27, 2017 at 3:41 pm
    Permalink

    Samantha Katie Taylor

    Reply
  • September 27, 2017 at 3:41 pm
    Permalink

    Sarah-Louise Love Danielle Warren

    Reply
  • September 27, 2017 at 3:46 pm
    Permalink

    Tracy Winters Matt Clair SpeightAngela Ritch

    Reply
  • September 27, 2017 at 3:47 pm
    Permalink

    Dee Gliderholic Hall xx

    Reply
  • September 27, 2017 at 3:48 pm
    Permalink

    Can’t be helped it’s just one of them things.

    Reply
  • September 27, 2017 at 3:48 pm
    Permalink

    Claire Kimberley

    Reply
  • September 27, 2017 at 3:50 pm
    Permalink

    Sharon Hatfield

    Reply
  • September 27, 2017 at 3:55 pm
    Permalink

    Sarah-Jane Lindsay

    Reply
  • September 27, 2017 at 3:57 pm
    Permalink

    Harriet Cheshire

    Reply
  • September 27, 2017 at 4:01 pm
    Permalink

    Bet my water was off for 14.55 hrs lol

    Reply

Leave a Reply

Your email address will not be published. Required fields are marked *