Ex-Thomas Cook staff offer help on claims to their old customers

Ex-Thomas Cook staff offer help on claims to their old customers

Despite being locked out of the travel agency and losing their jobs, the staff are doing what they can to help their customers.

All the staff from the Telford branch will be at Costa Coffee next to H&M at Telford Shopping Centre tomorrow Saturday 28th 1:30pm to assist any of their customers in making claims for cash spent on holidays that won't happen.

Staff member, Libby McKendrick said
"It's such a shame. We can offer them help and show them who they can refer to get them started with their claim.

We will be there even if people just want a chat. We thank each and everyone of you for the support over the years and we are absolutely gutted its come to this, but here's to new beginnings!"

The five dedicated staff working at the Telford branch had over 40 years service between them.

25 thoughts on “Ex-Thomas Cook staff offer help on claims to their old customers

  • September 27, 2019 at 10:09 pm
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    Nathan Whitehead

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  • September 27, 2019 at 10:11 pm
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    When ever I booked a holiday with Thomas Cook I found the staff fantastic
    Such a shame for those who have booked
    So sorry for the staff

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  • September 27, 2019 at 10:17 pm
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    Will miss booking with you at telford store thank you for helping us plan our holidays good luck to u all xx

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  • September 27, 2019 at 10:24 pm
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    Libby Mckendrick

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  • September 27, 2019 at 10:25 pm
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    Kayleigh Barnes

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  • September 27, 2019 at 10:26 pm
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    Sam Grainger. We know Libby and her family, she’s a credit to them and she and her colleagues are a credit to the company they were once proud to be part of. This is such a selfless and kind act. Well done all of you.

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  • September 27, 2019 at 10:40 pm
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    Samantha Carpenter Julie Schofield

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  • September 27, 2019 at 10:57 pm
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    Laura Amy Clarke seen your statuses recently chic saw this and thought of you xxx

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  • September 27, 2019 at 11:05 pm
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    Mo Nia Szka xx

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  • September 27, 2019 at 11:10 pm
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    Lesa Marshall

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  • September 27, 2019 at 11:31 pm
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    Steph Ashley

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  • September 27, 2019 at 11:32 pm
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    Victoria Boyd Clair Megson

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  • September 27, 2019 at 11:35 pm
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    Simone Sherwood

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  • September 27, 2019 at 11:37 pm
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    Heather Sxcpie Duggins xx

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  • September 27, 2019 at 11:53 pm
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    There are some people who care about their customers. You are an example to us all.

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  • September 28, 2019 at 12:22 am
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    Oliver Wilton Nicola Stevens

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  • September 28, 2019 at 1:17 am
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    Marta F. Witarzewska, Tomek Dymkowski

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  • September 28, 2019 at 7:12 am
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    Well done. In the .face of losing your jobs you still help your customers. X

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  • September 28, 2019 at 7:36 am
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    Fantastic people, perhaps you should approach the town centre owners to see If they can do you a favorable deal on a shop and start up your own independent travel shop, you have the experience and contacts to make it work. Good luck

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  • September 28, 2019 at 8:10 am
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    Amazing. Well done and good luck for your futures.

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  • September 28, 2019 at 8:15 am
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    well done Thomas Cook staff…you’re amazing!

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  • September 28, 2019 at 8:22 am
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    Good luck for your futures, hope some employers see the level of customer service you provide and snap you up.

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  • September 28, 2019 at 9:10 am
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    Such a lovely thing to do!

    Reply

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